Refund policy

RETURNS / REFUNDS

ALL JEWELRY EXCEPT PET PRINT PIECES

1. If your item arrives damaged or with a manufacturing
fault, please contact us at hello@lumipaw.shop within 90 days
of delivery, quoting your order number and enclosing clear
photographs of the issue.

2. Where a fault is confirmed, you may choose either a full
refund or a replacement piece at no additional cost. In
either case, there is no need to return anything to us.

3. Approved refunds are issued automatically to your
original payment method. Please note that your bank or card
issuer may also take some time to process and post the
refund.

PET PRINT JEWELRY

4. Goods which are made to your special requirements and
goods that are made to your specifications (metal, print and
engraving) or are clearly personalized cannot be returned.

5. If the item is faulty, we will aim to resolve the matter
by altering or replacing the item. A refund will only be
issued on a faulty item if we declare it unfixable. Please
contact us via email at hello@lumipaw.shop within max 5 days of
receiving your goods, enclosing clear photographs of the
issue, to arrange a return via post for assessment.

6. The piece must be returned to us unaltered and in the
condition in which it was received, so that we can assess
it. Once assessed, we will determine whether to repair,
replace or refund the item.

7. The customer agrees to cover return shipping and
insurance at their own cost.

8. If we accept your return, you will only be refunded the
cost of the item. We have the right to retain any postage
and packing charges.

9. Small variations in surface, texture and finish are a
natural characteristic of hand casting and hand polishing
and are not considered faults.

10. Any alteration or modification made to your piece after
delivery voids eligibility for replacement or refund.